Citizens of what countries can obtain plastic cards in OJSC Bank Eskhata?Only citizens of the Republic of Tajikistan can obtain plastic cards of the OJSC Bank Eskhata.Can I top up my card from any bank? What is required for that?Yes, you can top up your card from any bank. This requires details of the recipient and the card number.What should I do if my plastic card is lost or broken?You must immediately inform the bank about the loss, within five calendar days to write an application with information about the circumstances of loss (including confirmation of law enforcement agencies if such facts occurred in the case of theft of card) issue of each card in case of loss or damage costs 45 TJS.How is a plastic card activated?It is necessary to call or to come to the bank, to provide an identity document and to tell the code word.Can I get extra cards in my name?Yes it is possible. It is necessary to write an application for that. Can I extend my plastic card or I will be issued a new one?All bank cards are issued for the fixed term. After the card expiration you should either apply for an extension of your card or for its closure. The bank just on its own initiative will not issue a new card.Can I get a plastic card urgently and what commission is charged for that?Yes you can, the commission is 70 TJS for every issue of the main bank card.When re-issuing a plastic card, do the card number and PIN change?When re-issue card due to loss, theft or damage the card is issued with a new number and a new PIN code.
When re-issuing a card due to the expiry the card is reissued with the same card number and new PIN code.
How much does a plastic card cost and how many years one can use it? 1 year 2 years
Local card 10 TJS 5 TJS
Visa Electron Non Pers. 40 TJS 50 TJS
Visa Electron 20 TJS 30TJS
Visa Classic 90 TJS 130 TJS
Visa Gold 150 TJS 200 TJS
How much does a plastic card cost and how many years one can use it? (on payroll)Cards those are valid for 3 years:
Regional card - free
Visa Electron - 30 TJS
Visa Classic - 130 TJS
Visa Gold - 200 TJS
What documents are required to obtain a bank card?To obtain a bank card by Bank Eskhata you should:
1. provide your passport
2. fill the application
Which card is required an insurance deposit?An insurance deposit is required to cards:
What should I do when I forget my password (code)?Surely it is desirable for you always to remember your password or to write it down somewhere without any comments. Otherwise, you need to write an application to get a new card stating the reason.The PIN code is known only to you, and if you forget the PIN code, you will have to get a new card due to the loss of a PIN code.
How should I use my plastic card?You can use your card by conventional methods, through ATMs or POS-terminals.What should I do if the ATM does not give my card back?First of all, you need to block your card by calling to (+992 3422) 6-69-99. In the event your card has been captured by our ATM, you should contact the nearest branch of our bank and fill out an application for the return of your card captured by the ATM. As soon as your card is removed from the ATM, you will be contacted and told where you can get your card back.
If your card has been captured by another bank's ATM, you need to contact that bank, and as a rule, with provision of the client's passport, the captured card is returned. If that bank refuses to return you the card, you can call the section of plastic cards service of Bank Eskhata.
Can funds from abroad come to my card account?Yes, in order to replenish your card from abroad from another bank you need to provide your payment details to the sender.How much does the issuance of every new card cost in the case of its loss or damage?In the case of its loss or damage the issuance of every new card costs 45 TJSWhere can plastic cards be serviced (in what towns/cities)?Local cards are serviced in the Tajikistan area; Visa and Master Card work all over the world wherever the logos of IPS are.Which bank cards can your ATMs service?ATMs of the Bank Eskhata can service two international payment systems: Master Card and Visa.Which bank cards cannot your ATMs service? Why?Bank Eskhata's ATMs cannot service bank cards of American Express, Dinners Club, STB, Union Card. The reason is non-availability of membership in these payment systems.
What are the minimum and maximum amounts of money one can withdraw from ATMs at once?At once you can withdraw from ATMs
How can branch offices employees replenish their plastic card accounts?They can do this operation through cash box of the branch and send then the file by e–mail where the amount and name of the recipient are indicated.Can I replenish my card account from any location?The card can be replenished from any bank. For this the detail of the beneficiary is required.When can a customer get cash after replenishment of his card account?Customer can get the cash in one hour upon replenishment in the area of Tajikistan.Can a legal entity receive a plastic card? Why?No, it cannot. Plastic card can be received on the name of a specific individual.What commission is charged on cash withdrawal (for individuals)?In U.S. Dollars - 5% - Local (regional) card 2% for other types of cards In national currency - 0.5 % for all types of cards What is the commission rate if cash is withdrawn from the ATM of other banks?If customers of OJSC “Bank Eskhata” withdraw cash from the ATM of other banks then commission for the amount equivalent up to 200 USD will be charged 4 USD and if the amount is more than equivalent of 200 USD the commission will be 2% of such amount. What is the commission rate at your ATM for other banks customers?Getting cash in somoni and US dollars (ATM ) - 0% Getting cash in somoni and US dollars (cash points) - 1 % Can I use the RUR card abroad?Yes, regardless of your account currency, which your bank card is opened, you can pay for goods and services and withdraw cash in any country you go to. If the card is filed on my name, can someone else get it in the Bank?Yes, in the case that such person has a notarized power of attorney. What happens if you input the wrong PIN code?If you entered three times an incorrect PIN code the ATM will capture your card and block it. This is a special safety measure in case if scammers try to hack your PIN code. If your card has been locked in the ATM of Bank Eskhata our staff will help you get it back. If the card is captured by a third-party bank ATM then you need to contact the bank that owns that ATM. Usually when submitting the documents such card is returned to the owner. However, there are cases when the rules of the bank do not make provision for returning blocked cards.
After receiving the cash do not forget to take your plastic card and printed from the check ATM.
Try to comply with such regulations in those outlets where the terminals are installed that require you entering the PIN code.
How much does the temporary blocking cost?
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